{"id":5045,"date":"2017-06-29T22:53:58","date_gmt":"2017-06-29T22:53:58","guid":{"rendered":"https:\/\/help.predictiveresponse.com\/?page_id=5045"},"modified":"2019-02-21T17:36:36","modified_gmt":"2019-02-21T17:36:36","slug":"system-status","status":"publish","type":"page","link":"https:\/\/help.predictiveresponse.com\/?page_id=5045","title":{"rendered":"System Status"},"content":{"rendered":"

Wednesday Feb,20 2019 at 12:50:PM PST: Intermittent issue with the Designer – RESOLVED<\/strong><\/p>\n

Designer is freezing and loading to a blank page.<\/p>\n

 <\/p>\n

Wednesday July,25 3:45PM PST: We are currently experiencing an issue with the Designer inside the eMaker – RESOLVED<\/strong><\/p>\n

A workaround to this is to switch out of the eMaker profile on your User record.\u00a0 The designer is working as expected with the non-eMaker profile.<\/p>\n

 <\/p>\n

Thursday May,17 11 AM PST: A patch was applied fixing an issue introduced in the May,6 eMaker 2.0 release. <\/strong><\/p>\n

The issue manifested itself as some images in new templates would in some email clients appear stretched or invisible.<\/p>\n

 <\/p>\n

Sunday May,13 9:00-9:15PM PST: System Maintenance\u00a0– COMPLETED<\/strong><\/p>\n

We will be performing required system maintenance in order to deploy important updates. The system will be unavailable during the upgrade.<\/p>\n

 <\/p>\n

Friday May,6 5PM PST: System Upgrade –\u00a0COMPLETED<\/strong><\/p>\n

We will be upgrading the system with GDPR compliance and eMaker 2.0 upgrades. The system will be available during upgrade.<\/p>\n

 <\/p>\n

Friday Jan,19:\u00a0 9:15: PM PST : System Upgrade –\u00a0COMPLETED<\/strong><\/p>\n

Friday Jan,19: The system will be unavailable tonight between 9:00 PM PST and 9:15 PST for a server upgrade<\/p>\n

To further protect the systems against the Intel Meltdown vulnerability, we will be upgrading servers tonight between 9:00 PM PST and 9:15 PM PST.<\/p>\n

 <\/p>\n

The Amazon rollout of the Intel Meltdown patch may have affected your service – RESOLVED<\/strong><\/p>\n

Thu Jan, 4 2018 5:00 PM PST \u2013 Fri, 5 3:50 PM PST.<\/p>\n

The Predictive Salesforce UI may have been slow or non-responsive.<\/p>\n

Scheduled sends may have gone out at a later time than scheduled, or not at all, if your send window was very short (like 1 -2 hours). You may want to check any such campaigns.<\/p>\n

CampaignFlows may have generated error messages, and may not have generated expected InstantSends. Can be mitigated with \u2018Run Now\u2019 or ‘Daily Scheduled Runs\u2019<\/p>\n

Web-Tracking may have been spotty during this timeframe.<\/p>\n

 <\/p>\n

Oct 12, 8:50 PM PST – Loading Issues – RESOLVED<\/strong><\/p>\n

We are currently experiencing intermittent issues loading the Designer Drag & Drop editor *<\/p>\n

resolved Oct,13 6:50AM PST<\/p>\n

 <\/p>\n

Sept\u00a014th, 2017 –\u00a07:47\u00a0PM PST – RESOLVED<\/strong><\/p>\n

2:14 PM PST: We are experiencing an issue uploading images in the Designer module, and is currently working on resolving the issue.\u00a0WORKAROUND: use Image from URL temporarily to upload your images<\/p>\n

\"\"<\/p>\n

July 27th, 2017 – 7:02 AM PST –\u00a0RESOLVED<\/strong><\/p>\n

Between 6:47 AM and 7:10 AM PDT we experienced increased launch failures for EC2 Instances, degraded EBS volume performance and connectivity issues for some instances in a single Availability Zone in the US-EAST-1 Region. The issue has been resolved and the service is operating normally.<\/p>\n

(http:\/\/status.aws.amazon.com<\/a>)<\/p>\n

\"\"<\/p>\n

July 21th, 2017 \u2013 5:00PM – 6:00PM PST \u2013 Scheduled Upgrade Successfully\u00a0Completed<\/strong><\/p>\n

The Predictive application will be upgraded on Friday, July 21, 2017 from 5PM-6PM PST. The system is expected to be fully available during the upgrade window<\/p>\n

 <\/p>\n

June 29th, 2017 – 4:00PM PST – RESOLVED<\/strong><\/p>\n

PC users may experience issues trying to edit text in the template editor. Specifically the text toolbar does not display when the user double-clicks to edit text. \u00a0This issue seems to be related to cookies and a possible work around would be to use a private browsing window, such as Incognito mode (Chrome<\/a>), and Private Browsing (Firefox<\/a>).<\/p>\n

Resolution Notes:<\/strong> \u00a0If you are still experiencing the issue, try clearing your browser cashe\u00a0and retrying the editor.<\/p>\n","protected":false},"excerpt":{"rendered":"

Wednesday Feb,20 2019 at 12:50:PM PST: Intermittent issue with the Designer – RESOLVED Designer is freezing and loading to a blank page.   Wednesday July,25 3:45PM PST: We are currently experiencing an issue with the Designer inside the eMaker – RESOLVED A workaround to this is to switch out of the eMaker profile on your […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/5045"}],"collection":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5045"}],"version-history":[{"count":41,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/5045\/revisions"}],"predecessor-version":[{"id":6328,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/5045\/revisions\/6328"}],"wp:attachment":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}