{"id":4674,"date":"2017-01-16T20:11:00","date_gmt":"2017-01-16T20:11:00","guid":{"rendered":"http:\/\/139.59.23.56\/predictive3\/?page_id=4674"},"modified":"2021-07-30T19:39:31","modified_gmt":"2021-07-30T19:39:31","slug":"what-if-i-click-on-the-email-edition-button-and-nothing-happens","status":"publish","type":"page","link":"https:\/\/help.predictiveresponse.com\/?page_id=4674","title":{"rendered":"Invalid Login Error"},"content":{"rendered":"<p>If you receive an invalid login error, or if nothing happens when you try to create an email edition, it is likely that your Predictive Admin login is no longer valid due to a recent change in Salesforce credentials.<\/p>\n<p>Follow these steps to troubleshoot:<\/p>\n<h3><span style=\"text-decoration: underline;\">In Salesforce Lightning:<\/span><\/h3>\n<ul>\n<li>Click on the grid on the home page, then type in Predictive Admin and click on the link<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-6758\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2020\/01\/1.jpg\" alt=\"\" width=\"588\" height=\"211\" \/><\/p>\n<ul>\n<li>Click on the Salesforce Login Tab<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4677\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-600x128.png\" alt=\"\" width=\"712\" height=\"152\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-600x128.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-768x163.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin.png 814w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/><\/p>\n<ul>\n<li>Do you see an &#8220;Invalid Login&#8221;\u00a0error?<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4678\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-600x94.png\" alt=\"\" width=\"702\" height=\"110\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-600x94.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-768x120.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError.png 785w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/p>\n<ul>\n<li>If so, re-enter your Salesforce Login credentials in the fields shown below:<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4679\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-600x133.png\" alt=\"\" width=\"699\" height=\"155\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-600x133.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-768x170.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-1024x227.png 1024w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox.png 1107w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\n<h3><span style=\"text-decoration: underline;\">In Salesforce Classic:<\/span><\/h3>\n<ul>\n<li>Click on the + on your tab bar<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-4675\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/TabBar.png\" alt=\"\" width=\"400\" height=\"61\" \/><\/p>\n<ul>\n<li>Click on Predictive Admin<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-4676\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/PAdmin.png\" alt=\"\" width=\"248\" height=\"173\" \/><\/p>\n<ul>\n<li>Click on the Salesforce Login Tab<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4677\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-600x128.png\" alt=\"\" width=\"712\" height=\"152\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-600x128.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin-768x163.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLogin.png 814w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/><\/p>\n<ul>\n<li>Do you see an &#8220;Invalid Login&#8221;\u00a0error?<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4678\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-600x94.png\" alt=\"\" width=\"702\" height=\"110\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-600x94.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError-768x120.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/LoginError.png 785w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/p>\n<ul>\n<li>If so, re-enter your Salesforce Login credentials in the fields shown below:<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4679\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-600x133.png\" alt=\"\" width=\"699\" height=\"155\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-600x133.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-768x170.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox-1024x227.png 1024w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2017\/01\/SFLoginBox.png 1107w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\n<h3>User Permissions<\/h3>\n<p>Sometimes the user that you&#8217;re logged in as may not have permission to create new editions, new campaigns or view specific data. \u00a0If you suspect that it may be a permissions issue, please contact your system administrator.<\/p>\n<h3>Campaign Problems<\/h3>\n<p>Ensure that the following are correct on your campaign:<\/p>\n<ul>\n<li>You have at least one campaign member marked as Test<\/li>\n<li>The start and end date fields are NOT blank<\/li>\n<li>The Email Type has NOT been changed manually after the campaign was created<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you receive an invalid login error, or if nothing happens when you try to create an email edition, it is likely that your Predictive Admin login is no longer valid due to a recent change in Salesforce credentials. Follow these steps to troubleshoot: In Salesforce Lightning: Click on the grid on the home page, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4674"}],"collection":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4674"}],"version-history":[{"count":18,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4674\/revisions"}],"predecessor-version":[{"id":7241,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4674\/revisions\/7241"}],"wp:attachment":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}