{"id":4564,"date":"2016-12-24T20:39:34","date_gmt":"2016-12-24T20:39:34","guid":{"rendered":"http:\/\/139.59.23.56\/predictive3\/?page_id=4564"},"modified":"2019-09-05T20:49:05","modified_gmt":"2019-09-05T20:49:05","slug":"4564-grant-user-access","status":"publish","type":"page","link":"https:\/\/help.predictiveresponse.com\/?page_id=4564","title":{"rendered":"How do I Grant Support Access?"},"content":{"rendered":"<p><a href=\"#Classic\">Grant support login access using Salesforce Classic<\/a><\/p>\n<p><a href=\"#Lightning\">Grant support login access using Salesforce Lightning<\/a><\/p>\n<h3><a id=\"Classic\"><\/a>To grant support login access in Salesforce Classic, follow these steps:<\/h3>\n<p>1. Click the dropdown under your name in Salesforce<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4726\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess1-600x127.png\" alt=\"\" width=\"1384\" height=\"293\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess1-600x127.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess1-768x163.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess1.png 864w\" sizes=\"(max-width: 1384px) 100vw, 1384px\" \/><br \/>\n2. Click My Settings<br \/>\n3. Expand the Personal section<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4727\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess2-600x368.png\" alt=\"\" width=\"1365\" height=\"837\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess2-600x368.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess2-768x471.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess2-1024x629.png 1024w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess2.png 1212w\" sizes=\"(max-width: 1365px) 100vw, 1365px\" \/><\/p>\n<p>4. Click Grant Login Access<br \/>\n5. You should see Predictive Support listed &#8211; grant us access for 3 days.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-4728\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess3-600x210.png\" alt=\"\" width=\"1374\" height=\"481\" srcset=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess3-600x210.png 600w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess3-768x269.png 768w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess3-1024x358.png 1024w, https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2016\/12\/GrantAccess3.png 1515w\" sizes=\"(max-width: 1374px) 100vw, 1374px\" \/><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h3><a id=\"Lightning\"><\/a>To grant support login access in Salesforce Lightning, follow these steps:<\/h3>\n<p>1. Click the icon at the far right in Salesforce, click on settings<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-5849\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2018\/11\/1.jpg\" alt=\"\" width=\"1877\" height=\"801\" \/><\/p>\n<p>2. Type in &#8216;grant&#8217; in the search bar on the left navigation menu until you see the listing for &#8220;Grant Account Login Access.&#8221;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5850\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2018\/11\/2.jpg\" alt=\"\" width=\"650\" height=\"274\" \/><\/p>\n<p>3. Click Grant Account Login Access<br \/>\n4. You should see Predictive Support listed &#8211; grant us access for 3 days.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-5851\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2018\/11\/3.jpg\" alt=\"\" width=\"1871\" height=\"851\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grant support login access using Salesforce Classic Grant support login access using Salesforce Lightning To grant support login access in Salesforce Classic, follow these steps: 1. Click the dropdown under your name in Salesforce 2. Click My Settings 3. Expand the Personal section 4. Click Grant Login Access 5. You should see Predictive Support listed [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4564"}],"collection":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4564"}],"version-history":[{"count":11,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4564\/revisions"}],"predecessor-version":[{"id":6716,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/4564\/revisions\/6716"}],"wp:attachment":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}