{"id":3247,"date":"2015-05-06T21:59:21","date_gmt":"2015-05-06T21:59:21","guid":{"rendered":"https:\/\/139.59.23.56\/predictive3\/?page_id=3247"},"modified":"2019-01-23T12:50:39","modified_gmt":"2019-01-23T12:50:39","slug":"how-do-i-see-what-the-leadcontact-has-done-with-campaign-emails","status":"publish","type":"page","link":"https:\/\/help.predictiveresponse.com\/?page_id=3247","title":{"rendered":"How do I see what the lead\/contact has done with campaign emails?"},"content":{"rendered":"<p>Predictive provides two fields that display campaign activity that can be added to the Campaign History available on your lead\/contact pages.<\/p>\n<ul>\n<li><strong>Level<\/strong>: Displays the latest action the lead\/contact has taken with the campaign email.<\/li>\n<li><strong>Reason<\/strong>: If the lead\/contact has an Inactive status, this field provides information as to why they are not receiving emails from the campaign.<\/li>\n<\/ul>\n<p>To add the fields to your view, go to:<\/p>\n<ul>\n<li>Click on the Setup link in the top right corner next to Salesforce username<\/li>\n<li>In the left pane, under Build, expand\u00a0Customize\u00a0by clicking on right arrow mark<\/li>\n<li>Expand\u00a0Leads (repeat for Contacts)<\/li>\n<li>Select Page Layouts<\/li>\n<li>Click Edit to modify a layout (repeat for all applicable layouts)<\/li>\n<li>Location the Campaign History section and click on the wrench icon<\/li>\n<li>Move\u00a0\u00a0the Level and Reason fields from the left to the right<\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-3111\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2015\/04\/campaignhistory.gif\" alt=\"campaignhistory\" width=\"1042\" height=\"130\" \/><\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-2490\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2014\/08\/bestpractices.gif\" alt=\"1bestpractices\" width=\"25\" height=\"25\" \/>\u00a0<strong>Best Practice<\/strong>: Grouping the Status, Level and Reason fields together is helpful as the three fields are related.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-2475\" src=\"https:\/\/help.predictiveresponse.com\/wp-content\/uploads\/2014\/12\/Reference.png\" alt=\"Reference\" width=\"25\" height=\"25\" \/>\u00a0<a title=\"Campaign Members\" href=\"https:\/\/help.predictiveresponse.com\/?page_id=1026\"><strong>Reference<\/strong>:\u00a0To see more information on levels and reasons, click here.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Predictive provides two fields that display campaign activity that can be added to the Campaign History available on your lead\/contact pages. Level: Displays the latest action the lead\/contact has taken with the campaign email. Reason: If the lead\/contact has an Inactive status, this field provides information as to why they are not receiving emails from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3218,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/3247"}],"collection":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3247"}],"version-history":[{"count":5,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/3247\/revisions"}],"predecessor-version":[{"id":6235,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/3247\/revisions\/6235"}],"up":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/pages\/3218"}],"wp:attachment":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}