{"id":321,"date":"2014-04-16T20:58:35","date_gmt":"2014-04-16T20:58:35","guid":{"rendered":"http:\/\/139.59.23.56\/predictive3\/?page_id=321"},"modified":"2018-12-05T20:05:31","modified_gmt":"2018-12-05T20:05:31","slug":"isync-process","status":"publish","type":"page","link":"https:\/\/help.predictiveresponse.com\/?page_id=321","title":{"rendered":"Predictive Synchronization"},"content":{"rendered":"

<\/a>The synchronization process between Salesforce and Predictive is a bi-directional synchronization (sync) that looks at Salesforce as the master data repository for campaign member information and Predictive for campaign data. There are four types of syncs:<\/p>\n

\"bluebox\"\u00a0Initial Synchronization<\/a>
\n\"bluebox\"\u00a0Manual Synchronization<\/a>
\n\"bluebox\"\u00a0Hourly Batch Updates<\/a>
\n\"bluebox\"\u00a0Nightly Batch Updates<\/a><\/p>\n

As your campaign progresses, member status changes, email edition and campaign statistics will be updated from Predictive to Salesforce. If you manually make a change to a status in Salesforce, that information will be updated into Predictive the next time a sync occurs.<\/p>\n

For example, if you delete a campaign member in Salesforce, that member will also be deleted from Predictive when the next sync occurs. If the email address for a campaign member is changed in Salesforce, that information will be changed for a campaign when the next sync occurs.<\/p>\n

<\/a>Initial Synchronization<\/h2>\n

This occurs when you start a campaign in Salesforce and click the New Edition button in the Email Editions related list.<\/p>\n

\"New<\/p>\n

The button will add one or more email editions (depending on campaign type) and any members that have been added to the campaign. This will include anyone marked as a global test member.<\/p>\n

The initial sync includes:<\/p>\n