{"id":7881,"date":"2026-11-02T15:36:15","date_gmt":"2026-11-02T15:36:15","guid":{"rendered":"https:\/\/help.predictiveresponse.com\/?post_type=knowledgebase&p=7881"},"modified":"2026-11-02T15:36:17","modified_gmt":"2026-11-02T15:36:17","slug":"using-the-reply-to-field-in-emaker-send-settings","status":"publish","type":"knowledgebase","link":"https:\/\/help.predictiveresponse.com\/?knowledgebase=using-the-reply-to-field-in-emaker-send-settings","title":{"rendered":"Using the Reply To Field in eMaker Send Settings"},"content":{"rendered":"\n

Overview<\/h2>\n\n\n\n

The Reply To<\/strong> field in eMaker Send Settings lets you choose where replies to your emails are delivered, separately from the address the email is sent from.<\/p>\n\n\n\n

Before this update, the Sender Address<\/strong> did double duty: it was both the address your email came from and the address that received any replies. Now you can send from one address and collect replies at another, such as a shared team inbox, a specific staff member, or a department mailbox.<\/p>\n\n\n\n

Sender Address vs. Reply To<\/h2>\n\n\n\n

The key difference: the Sender Address must match your verified sending domain, while the Reply To address can be any valid email address.<\/p>\n\n\n\n

<\/th>Sender Address<\/th>Reply To<\/th><\/tr>
What it controls<\/td>The “From” address recipients see<\/td>Where replies are delivered<\/td><\/tr>
Domain requirement<\/td>Must match your verified sending domain<\/td>Any valid email address, any domain<\/td><\/tr>
Required?<\/td>Yes<\/td>No (optional)<\/td><\/tr>
If left blank<\/td>Not applicable<\/td>Replies go to the Sender Address<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

How to set a Reply To address<\/h2>\n\n\n\n
    \n
  1. Open the email you want to update in the eMaker<\/strong>.<\/li>\n\n\n\n
  2. Go to Send Settings<\/strong>.<\/li>\n\n\n\n
  3. Confirm your Sender Address<\/strong> is set to an address on your verified sending domain.<\/li>\n\n\n\n
  4. In the Reply To<\/strong> field, enter the email address that should receive replies.<\/li>\n\n\n\n
  5. Save your changes.<\/li>\n<\/ol>\n\n\n\n

    To test it, send yourself a test email and click Reply<\/strong>. The reply should be addressed to the Reply To address you entered.<\/p>\n\n\n\n

    To stop using a separate Reply To address<\/strong>, clear the field and save. Replies will go back to the Sender Address.<\/p>\n\n\n\n

    Common use cases<\/h2>\n\n\n\n
      \n
    • Send from a branded address, reply to a real person.<\/strong> Send from news@yourorg.org so the email looks consistent, and route replies to the staff member who can answer them.<\/li>\n\n\n\n
    • Centralize replies in a shared inbox.<\/strong> Direct replies to a team mailbox like info@ or support@ so nothing gets missed.<\/li>\n\n\n\n
    • Use an address outside your sending domain.<\/strong> Route replies to a partner, a regional office, or an event coordinator on a different domain.<\/li>\n\n\n\n
    • Keep replies out of a no-reply or system address.<\/strong> If your Sender Address isn’t monitored, point replies somewhere that is.<\/li>\n<\/ul>\n\n\n\n

      Things to know<\/h2>\n\n\n\n
        \n
      • Use one address only.<\/strong> Enter a single, valid email address in the Reply To field.<\/li>\n\n\n\n
      • Make sure someone monitors it.<\/strong> Replies go only to the Reply To address, not to the Sender Address as well.<\/li>\n\n\n\n
      • Your sending domain rules still apply.<\/strong> The Reply To field does not change which addresses you can send from. The Sender Address must still match your verified sending domain.<\/li>\n\n\n\n
      • Check it on copied emails.<\/strong> If you clone an existing email, review the Reply To field before sending so replies go where you expect.<\/li>\n<\/ul>\n\n\n\n

        Frequently asked questions<\/h2>\n\n\n\n

        Does the Reply To address have to be on my sending domain?<\/strong> No. Unlike the Sender Address, the Reply To field accepts any valid email address on any domain.<\/p>\n\n\n\n

        Is the Reply To field required?<\/strong> No. If you leave it blank, replies go to the Sender Address, the same as before this feature was added.<\/p>\n\n\n\n

        Will recipients see the Reply To address?<\/strong> Recipients see the Sender Address in the From line. When they click Reply, their email program fills in the Reply To address automatically.<\/p>\n\n\n\n

        Do I need to update my existing emails?<\/strong> No. Existing emails continue to send replies to the Sender Address unless you add a Reply To address.<\/p>\n\n\n\n

        Need more help?<\/strong> Contact Predictive Response support and we’ll be happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Overview The Reply To field in eMaker Send Settings lets you choose where replies to your emails are delivered, separately from the address the email is sent from. Before this update, the Sender Address did double duty: it was both the address your email came from and the address that received any replies. Now you […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","knowledgebase_cat":[34],"class_list":["post-7881","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-emaker"],"_links":{"self":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/knowledgebase\/7881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7881"}],"version-history":[{"count":1,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/knowledgebase\/7881\/revisions"}],"predecessor-version":[{"id":7882,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=\/wp\/v2\/knowledgebase\/7881\/revisions\/7882"}],"wp:attachment":[{"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7881"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/help.predictiveresponse.com\/index.php?rest_route=%2Fwp%2Fv2%2Fknowledgebase_cat&post=7881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}